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Orders for each week close Wednesday mornings at 10am. No exceptions. We may close orders earlier depending on availability.

POLICIES

CANCELLATIONS, RESCHEDULING AND NO-SHOWS

If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to Client, such as failure of the event to occur or failure of one or more essential parties of the event to show up in a timely manner, Client shall  provide notice to Vendor as soon as possible. Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client), and Vendor will not be obligated to refund any monies client has previously paid towards the Total Cost.  Client is not relieved of any payment obligations for cancelled services, rescheduled Services, failing to show up for the order, or should it become impossible for vendor to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing.   For instance, if Vendor is able to secure another, unrelated client for the event date, then Vendor may choose, at its sole discretion, to excuse all (or a portion of) client's outstanding balance of the total Cost. 

Should the vendor grant an order cancellation, a minimum 10% of the order total price shall be withheld for administration costs.

GENERAL POLICIES

INTELLECTUAL PROPERTY

Copyright Ownership. In the event that any copyrighted work(s) are created as a result of the Services provided by Vendor in accordance with this Agreement, Vendor owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law, whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business.

Permitted Uses of Product(s).Vendor grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Vendor with attribution each time Client uses Vendor’s property. Personal use includes, but is not limited to, use within the following contexts:

  1. In photos on Client’s personal social media pages or profiles; or
  2. In personal creations, such as a scrapbook or personal gift; or
  3. In personal communications, such as a family newsletter or email or holiday card.
ARTISTIC RELEASE

Style.Client has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified.

Consistency.Vendor will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with Vendor's current portfolio and Vendor will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

  1. Every client and wedding is different, with different tastes, budgets, and needs;
  2. services are often a subjective art and Vendor has a unique vision, with an ever-evolving style and technique;
  3. Vendor will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;
  4. Although Vendor will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Vendor shall have final say regarding the aesthetic judgment and artistic quality of the Services;
  5. Dissatisfaction with Vendor's aesthetic judgment or artistic ability are not valid reasons for termination of order or request of any monies returned.
LIMIT OF LIABILITY

Maximum Damages.Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Vendor.

Loss of Product.In the event that any or all product(s) are lost, such as damage to or loss of a component of the product necessary for final delivery, Vendor shall refund Client a pro-rated portion of the Total Cost based on the amount of Services that were completed/provided against the amount of Services that were agreed to be completed/provided.

Indemnification.Client agrees to indemnify, defend and hold harmless Vendor and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Vendor  provides to Client.

IMPOSSIBILITY

Force Majeure. Not withstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:

  1. A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
  2. War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
  3. Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.

Failure to Perform Services.In the event Vendor cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

  1. Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and
  2. Issue a refund or credit based on a reasonably accurate percentage of Services rendered; and
  3. Excuse Client of any further performance and/or payment obligations in this Agreement.
GENERAL PROVISIONS

Governing Law.The laws of Alberta govern all matters arising out of or relating to this Agreement, including torts.
Sever-ability. If any portion of this Agreement is deemed to be illegal or unenforceable, the remaining provisions of this Agreement remain in full force.

Notice.Parties shall provide effective notice (“Notice”) to each other via either of the following methods of delivery at the date and time which

ALLERGIES

Wild Rose Cakes cannot be held liable for clients ordering items for those with severe allergies. We can try our best to omit allergens on request for certain items. But the Wild Rose kitchen bakes items containing tree nuts, peanuts, gluten, eggs, dairy, alcohol, gelatine, etc. And cross contamination is always a good possibility.

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